Section 13

Right of grievance redressal

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13. (1) A Data Principal shall have the right to have readily available means of grievance redressal provided by a Data Fiduciary or Consent Manager in respect of any act or omission of such Data Fiduciary or Consent Manager regarding the performance of its obligations in relation to the personal data of such Data Principal or the exercise of her rights under the provisions of this Act and the rules made thereunder.

(2) The Data Fiduciary or Consent Manager shall respond to any grievances referred to in sub-section (1) within such period as may be prescribed from the date of its receipt for all or any class of Data Fiduciaries.

(3) The Data Principal shall exhaust the opportunity of redressing her grievance under this section before approaching the Board.

Editorial Explanation

Your Rights: If a company misuses your data, you have the right to complain.

Companies must provide an easy-to-use grievance mechanism. However, you must first file your complaint with the company. You cannot jump straight to complaining to the national Data Protection Board until the company has had a chance to resolve the issue.